Do you know what's being said about your brand online? Do you know where to look? Are you prepared to respond to an owner's comments, whether they're negative or positive?
Word of mouth is quickly becoming one of the most powerful marketing tools. Consumer sitesare changing the travel industry quickly, and RCI can help your resort adapt to a new online environment.
RCI's Timeshare Online Listening Center is a turnkey solution designed to help our affiliates understand and take charge of their online brands. By using our knowledge of online listening platforms, social media and the vacation ownership industry, RCI®can help affiliates by delivering analysis and best practices for managing their reputation online.
Listening and responding to your customers increases satisfaction along with transaction propensity. Satisfied owners are more likely to buy more timeshare products and share their stories with friends and acquaintances.