What to consider before investing in technology for your resort.
From virtual reality to robot butlers, the latest exciting innovations in the hospitality industry can improve operations and guest experience. However, before racing to adopt new technologies, take the time to assess the associated benefits and challenges. “It’s not about technology for technology’s sake,” says Jo Berrington, vice president of brand at Yotel. “The process for looking into potential upgrades really focuses around what guests actually want and need.” Below are three aspects to consider when deciding whether to upgrade.
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When Not to Upgrade