Three timeshare industry leaders shared their views on how to keep the customer satisfied with delegates at the RDO7 Conference in London.
Recognising that today’s hospitality customers are looking for so much more than clean and tidy accommodation, Peter Booth, vice president of the Pestana Group; Gordon Gurnik, RCI president; and Richard McIntosh, managing director, Hilton Grand Vacations EMEAA, brought their cumulative 89 years’ of experience in the timeshare industry to the platform.
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Exceeding expectations by elevating the experience