Industry Insights

Timeshare Industry News
3 Simple Ways to Personalize the Guest Experience
3 Simple Ways to Personalize the Guest Experience
January 30, 2018

A specialist explains some of the technologies that help resorts improve service.

Owners and guests want to feel special when they travel, and a personalized stay can help ensure a return booking. Resorts that can surprise travelers by knowing their preferences ahead of time—or by doing something extra on birthdays and other celebrations—are likely to earn owners’ loyalty as well as rave reviews.

Personalizing a guest’s stay doesn’t have to mean buying a new suite of state-of-the-art technology. “Hospitality is all about customer service, so while other industries are constantly trying out new technologies, hotels will always try to preserve their personal connection with guests,” says Taylor Short, senior market researcher at Software Advice. Below are a few ways to use standard technologies such as property-management software, customer-relations management tools and social media to provide guests with an exceptional experience.

Read the full article here: 3 Simple Ways to Personalize the Guest Experience