Quality Assurance
Quality Assurance is one of the most powerful tools a resort developer can own.
By having a well-developed programme in place, a developer can gain an objective and unbiased insight into the effectiveness of those practices most critical to driving the resort's profits.
Services offered by NorthCourse Leisure and Real Estate Solutions include:
Resort
- Property mystery shopping
- Comment card analysis
- Resort inspections
- Guest surveys
- Focus groups
Sales
- Sales, OPC and telemarketing mystery shopping
- Comment cards for staff
- Buyer/non-buyer surveys
- Focus groups
Owner satisfaction
- Comment card design, management and analysis
- Owner welcome card
- Owner surveys
- Focus groups
For more information, visit www.northcourse.com.
